Privacy Policy

Golf TourMate Pty Ltd ACN 701 514 954

1.Purpose

1.1Golf TourMate Pty Ltd ACN 701 514 954 (we, us or our) recognises the importance of privacy and is committed to protecting your privacy when handling your personal information. This Privacy Policy explains how we will collect, hold, use, disclose, protect and otherwise handle your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act).

2.Definitions

2.1The following terms used in this Privacy Policy are defined as follows:

Mobile App means the Golf TourMate mobile app available via the Apple App Store.

Organisation means an organisation on behalf of whom the Website, the Organiser Portal or the Mobile App is accessed or used

Organiser Portal means the Golf TourMate organiser portal located at https://organiser.golftourmate.app.

personal information is information or an opinion about you from which you can be reasonably identified.

Privacy Policy means this privacy policy. The current Privacy Policy is available at https://golftourmate.com.au/privacy.

Terms of Use means the terms and conditions contained on the Website governing the use of the Website, the Organiser Portal and the Mobile App (as amended from time to time). The current Terms of Use are available at https://golftourmate.com.au/terms.

Website means our website located at https://golftourmate.com.au.

you means:

• (a)any person who accesses and uses the Website, the Organiser Portal and the Mobile App;
• (b)where an individual accesses or uses the Website, the Organiser Portal and the Mobile App for or on behalf of an Organisation, the Organisation on whose behalf such access or use is made; and
• (c)where an individual accesses or uses the Website, the Organiser Portal and the Mobile App for or on behalf of a minor, the minor on whose behalf such access or use is made,

and references to 'your' have a corresponding meaning.

3.What personal information do we collect?

3.1We collect personal information (which may include sensitive information) so that we can provide products and services to you, for the purposes of user authentication and to comply with our legal obligations. If we do not collect your personal information, we may not be able to provide you with these services.

3.2In the course of providing you with products and services we may collect and hold certain personal information about you, including but not limited to:

• (a)your name;
• (b)address and other contact details (including email address and telephone number);
• (c)gender;
• (d)information on how you use our products and services, including your interactions with other users through the Mobile App;
• (e)payment information, such as credit or debit card details, where you make purchases through the Organiser Portal; and
• (f)profile information you choose to make visible to other users, such as your display name, profile photo, golfing interests / handicap and availability.

4.How do we collect and hold your personal information?

Collecting information

4.1How we collect your personal information will largely depend on whose information we are collecting. If it is reasonable and practicable to do so, we will collect personal information directly from you.

4.2We collect personal information when you register with us and/or use our products and services, including by you submitting and/or adding your personal information through the Website, the Organiser Portal and/or the Mobile App or otherwise. As set out in our Terms of Use, you are responsible for entering your personal information and ensuring that your personal information is correct and up to date at all times.

4.3Depending on how you choose to interact with us, we may collect your personal information when you contact us or our service providers by telephone, by email, through the Website, through the Organiser Portal, through the Mobile App or when you complete a form or document and provide it to us.

4.4We may also collect information about you from other people (eg a third party administrator) or independent sources. For example, we may collect personal information about you from our services providers, including our related entities, business partners, credit reporting bodies, wholesale or other customers. However, we will only do so where it is not reasonable and practicable to collect the information from you directly. Where we have collected your information from a third party, such personal information will be held, used and disclosed by us in accordance with this Privacy Policy.

4.5When you provide us with personal information you consent to the use, disclosure and handling of your personal information in accordance with this Privacy Policy and any subsequent amendments.

Collecting information from visits to the Website and the Organiser Portal

4.6We may collect information based on how you use the Website or the Organiser Portal. We use 'cookies', web beacons and other similar technologies to collect non-identified/anonymous information about the users of the Website or the Organiser Portal such as the number of visitors, the number of pages viewed and the internet advertisements which bring visitors to the Website or the Organiser Portal. This information is collected to analyse and improve the Website or the Organiser Portal, our marketing campaigns and to record statistics on web traffic. No attempt is made by us to use this information to personally identify you.

4.7We may use third party service providers from time to time.

Storage and security of your personal information

4.8The security of your personal information is of paramount importance to us and we take reasonable steps to:

• (a)protect the personal information we hold about you from misuse, loss, unauthorised access, modification or disclosure;
• (b)ensure that our system is appropriately backed-up to prevent the loss of the personal information we hold about you; and
• (c)destroy or de-identify the personal information we hold about you when it is no longer required.

4.9Your personal information may be stored in hard copy or electronic format in storage facilities that we own and operate or that are owned and operated by our service providers located in Australia or abroad.

4.10We have put in place security measures to protect the personal information we hold about you including the following:

• (a)only those of our staff needing access to your personal information are allowed access;
• (b)implementing information access restrictions, including user authentication; and
• (c)we ensure that our service providers have appropriate security safeguards to keep the personal information we hold about you secure.

4.11While we take these reasonable steps to protect the personal information we hold about you, you should be aware of the information security risks and take appropriate care to help safeguard your information.

4.12The Website and Organiser Portal may contain links to other websites. We do not share your personal information with those websites and we are not responsible for the privacy practices of the owners or operators of those websites.

4.13Please see our Terms of Use which contain certain terms and conditions governing the use of the Website, the Organiser Portal and the Mobile App.

5.How do we use and disclose your personal information?

5.1We may collect, hold, use or disclose your personal information so that we can:

• (a)provide our products and services to you consistent with our Terms of Use;
• (b)assist you with enquiries or purchases, enhance your experience with our products and services and provide you with better customer service;
• (c)verify your identity;
• (d)administer and manage the products and services we provide to you, including to identify and analyse your use of any products or services we provide to you;
• (e)gain an understanding of your personal information and communication needs;
• (f)perform research and analysis;
• (g)improve and develop our products and services; and
• (h)monitor the quality and performance of, and to operate, maintain, develop, test and upgrade, our systems and infrastructure.

5.2We may also collect, hold, use or disclose your personal information to:

• (a)consider any concern or complaint that you raise against us or to manage any legal action between you and us;
• (b)prevent or investigate any actual or suspected fraud, unlawful activity or misconduct; or
• (c)comply with any relevant laws, regulations, codes of practice and court orders.

5.3If you opt-in to receiving marketing messages, we may also use your personal information to identify any products or services that we consider may be of interest to you. If at any time you no longer wish to be notified about other services or promotions, please contact us. Privacy specific contact details are included at the end of this Privacy Policy.

6.How is personal information disclosed to others?

6.1We do not sell, rent or trade personal information to, or with, third parties.

6.2In some circumstances your personal information may be disclosed to service providers that perform a range of services on our behalf, including:

• (a)third party providers that provide optical information readers for QR codes;
• (b)auditors and solicitors;
• (c)information technology vendors;
• (d)your authorised representatives or advisers;
• (e)government agencies, law enforcement agencies and other similar bodies where the law requires or permits us to do so; and
• (f)other consultants.

6.3In some circumstances, personal information may be disclosed to third parties located in Australia.

6.4Where we disclose your personal information to our service providers, we will take steps to ensure that they are authorised to only use personal information in order to perform the functions required by us.

6.5We may also disclose your personal information to law enforcement agencies, courts or government agencies where required to comply with specific legal requirements.

7.How you may access or correct your personal information

7.1Any personal information you provide us through the Website, the Organiser Portal and/or the Mobile App can be accessed and modified by you through the Website, the Organiser Portal and/or the Mobile App. If you remove any personal information from the Website, the Organiser Portal and/or the Mobile App it will no longer appear on the Website, the Organiser Portal and/or the Mobile App to you and/or others who may use or access our products or services. However, we may retain backups of that data and in our archive servers.

7.2You may contact us to request access to the personal information that we hold about you at any time. To the extent you are not able to do so through the Website, the Organiser Portal and/or the Mobile App, you may also ask us to correct information about you that you may believe is inaccurate, incomplete or out of date. We may apply an administrative charge for providing access to your personal information in response to your request.

7.3Please contact us using the contact details below if any of the personal information that we hold about you is not correct or is not complete, or if you wish to request access to the personal information which we hold about you (to the extent you are not able to do so through the Website, the Organiser Portal and/or the Mobile App). We will need to verify your identity before giving you access to, or before we correct, your personal information.

7.4In certain circumstances, we may not be able to correct or provide you with access to your personal information, including where:

• (a)we are legally permitted or required to deny you access to, and/ or to retain, the information; or
• (b)you make request(s) that are unreasonably repetitive, require us to make a disproportionate technical effort (for example, to develop an entirely new system), risk the privacy of others, or would be highly impractical to comply with.

In these circumstances, we will write to you to explain and provide the reasons why.

8.How you may complain if you have concerns about how we have managed your personal information

8.1If you have a complaint related to how we have managed your personal information, please contact us using the contact information below. We may ask you to place your concerns in writing in order for us to fully understand and investigate the issues you have raised. We will acknowledge any complaint in writing within 7 business days and make every effort to resolve your issue within a reasonable time of us being notified.

8.2If a complaint remains unresolved, you may access an external dispute resolution service or apply to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au to have the complaint heard and determined.

9.How to contact us

9.1If you have any questions about this Privacy Policy, if you wish to complain about how we may have handled your personal information or if you wish to access or correct your personal information, please contact our Privacy Officer on:

Contact:The Privacy Officer

Email:admin@golftourmate.com.au

Website:https://golftourmate.com.au

Mail:Golf TourMate Pty Ltd 3 Hilary Grove Glen Iris VIC 3146

10.Changes to our privacy policy and information handling practices

10.1This Privacy Policy is subject to change at any time. Please check our Privacy Policy on our Website https://golftourmate.com.au/privacy regularly for any changes. We will notify you of any changes to our Privacy Policy. By continuing to use our services you will be deemed to have accepted any changes to our Privacy Policy.

This Privacy Policy was last updated on September 2026.